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SUPPORT CONTRACT PACKAGES FOR SMART HOMES IN JERSEY

 

We recognise the importance of looking after your smart home investment.

 

Homelife today can depend on a vast number of electronic systems running smoothly, from Smart Home solutions, Lighting, Shading, Network, CCTV, Access Control, Cinema, Games Room, Pool House etc – all of these depend on fast, reliable, up-to-date network systems to function at there optimum capacity.

 

Our Support Contract Packages are designed to provide comprehensive maintenance and support for your treasured control systems. Support packages range from Bronze (Ideal for 1 to 2 rooms) up to Platinum (ideal for 10+ rooms). All packages offer same-day remote support, software upgrades, access to our dedicated support desk, audio and visual health checks and onsite maintenance from our leading technical engineers.

 

Having a Support Contract Package allows us to closely maintain and provide peace of mind that your smart home investment is being well looked after.

BENEFITS

 

We’ll know before you if there’s an issue with your smart home system.

 

We recognise the importance of looking after your treasured smart home systems from the day it is installed. We do this by offering leading Support Contract Packages which provide a multitude of benefits such as;

 

• Same day remote support
• Service Maintenance visits – Depending on your support plan you will receive between one to four annual onsite maintenance visits where the system is reviewed, maintained, tested, and cleaned.
• Access to our dedicated service desk
• Audio and visual health checks
• Includes installing a leading monitoring system so that same-day remote support access can be provided. This allows us to remotely see speeds, what has dropped off the network, lag, update software and see which hardware is not responding.

SUPPORT CONTRACT PACKAGES

Bronze
per month
£49
Ideal for 2 / 3 Bed Apartments
Typically for Small Control System & Network
1-2 Rooms
1-3 basic systems
Same day remote support
1 per year software upgrade
1 per year Maintenance Visit / System Health Check*
Reaction Engineer time 2 / 3 days
10% off annual payments £588 (ex GST)
ENQUIRE
Silver
per month
£99
Ideal for 3 / 4 Bedroom Homes
Typically for Medium Control System & Network, CCTV
3-5 Rooms
2-5 systems one of which is a complex systems
Same day remote support
1-2 per year software upgrades
1-2 per year Maintenance Visit / System Health Check*
Reaction Engineer time 1 / 2 days
10% off annual payments £1,188 (ex GST)
ENQUIRE
Gold
per month
£149
Ideal for 4 / 5 Bedroom Homes
Typically for Large Control System, Lighting, Shading, Network, CCTV, Access Control
5-9 Rooms
4-9 systems of which 2-3 are complex systems
Same day remote support
2-3 per year software upgrades
2-3 per year Maintenance Visit / System Health Check*
Reaction Engineer time next day**
10% off annual payments £1,788 (ex GST)
ENQUIRE
Platinum
per month
£199
Ideal for 5+ Bedroom Homes
Typically for X-Large Control System, Lighting, Shading, Network, CCTV, Access Control, Cinema, Games Room, Pool House etc.
10+ Rooms
9+ systems, of which 3 are complex systems
Same day remote support
3-4 per year software upgrades
3-4 per year Maintenance Visit / System Health Check*
Reaction Engineer time Same day**
10% off annual payments £2,388 (ex GST)
ENQUIRE

 

 

*Maintenance service call-outs and upgrades are provided between 09:00 — 17:00 Monday to Friday.
** Monday to Friday 9am to 5pm, Saturday 9am to 2pm
View full T&C’s here

FOR NON-EXISTING GENESIS AV CLIENTS +

For non-existing clients and for those who have inherited an existing system when buying a new property, we can take over and look after the system that has been historically installed. A ‘take over’ assessment will need to be conducted to fully understand what maintenance and updates are required with a survey report being presented as an advisory step before a Support Contract Package can be implemented.

 

For more information please contact our dedicated support team, who will be happy to assist you further.

NEED SUPPORT?

For more information please contact our dedicated support team, who will be happy to assist you further.

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